1. Introduction

Welcome to Prokrity Store. By accessing or using our platform, you agree to comply with these terms and conditions. Please refrain from using our services if you do not agree with these terms.

2. Eligibility

To use our platform, you must:

• Be at least 18 years old.

• Provide accurate and updated account information.

3. Orders and Payments

• Orders are confirmed upon successful payment.

• Payments can be made via cash, mobile banking, or credit/debit cards.

• Prokrity Store reserves the right to cancel or adjust orders in case of pricing errors, with prior notice to the customer.

4. Delivery Policy

• Deliveries will be made within the timeframes specified during order placement.

• Prokrity Store will not be liable for delivery delays caused by uncontrollable circumstances but will inform customers of any changes.

5. Refund and Return Policy

Refunds or replacements are provided under these conditions:

• Damaged Items: If items are damaged during delivery (within Dhaka City only).

• Incorrect Orders: If you receive an incorrect product.

• Spoiled Products: If perishable items are stale or spoiled upon delivery.

Process for Refunds:

• Report issues within 20 minutes of receiving the order, along with evidence such as photos.

• Refunds will be processed within 30 minutes via the original payment method or store credit.

Exclusions:

• No refunds or replacements for personal preferences in taste or appearance.

• Orders not delivered due to customer-provided errors (e.g., wrong address).

6. Privacy

Customer information is securely stored and used only for processing orders, delivery, and customer support. For further details, refer to our Privacy Policy.

7. Modifications to Terms

Prokrity Store reserves the right to modify these terms at any time. Continued use of the platform signifies acceptance of updated terms.

8. Account Deletion

To delete your account, ensure there are no pending orders or balances. Account data will be permanently deleted after a 30-day retention period.